Service Request

TRIP Service Requests

We are excited to announce that TRIP is using iLab Core Facility Management software - an online system to streamline the process of ordering and billing for core service requests and reservations.

Please submit service requests through iLab: https://uwmadison.ilabsolutions.com/service_center/4498/?tab=about
Some basics on how to use iLab can be found on the UWCCC iLab help page.
All PIs and researchers will need to create an iLab account. One lab in iLab corresponds to one PI. Most UWCCC members already have a lab in iLab that they can access by logging in with their NetID at https://uwmadison.ilabsolutions.com.
If a PI does not have a lab in iLab and needs one, they can follow the steps on the UWCCC iLab help page under the Getting Started: UW PIs heading or follow these directions - Creating iLab account
If you already have an iLab account, these are simple directions on how to submit TRIP service requests or instrument reservation - TRIP iLab requests
If you are a member of more than one lab in iLab, you should indicate on behalf of which PI you are requesting services or reserving equipment.

This is a guide on how to use iLab with Clinical Research: iLab and Clinical Research at the UWCCC

Additional Help

More detailed instructions can be found at UWCCC iLab help page or by clicking on the “HELP” link in the upper right hand corner or by navigating to https://help.ilab.agilent.com. For any questions not addressed in the Helpsite, click on the “HELP” link in the upper right hand corner and submit a ticket or contact